Frequently Asked Questions

MyAccountability.coach is a daily accountability platform delivered entirely via SMS text message. You set your own daily check-in questions, receive a text every day, reply with your answers, and optionally have an accountability partner who sees a summary of how you did. It's built for individuals, coaches, small group leaders, and anyone who wants to show up consistently for their goals.

Habit apps depend on you opening the app. MyAccountability.coach comes to YOU via text — you can't miss it. And the accountability partner feature means a real person sees your results, not just a notification on your screen. That combination of unavoidable delivery plus human accountability is what makes people actually stick with it.

No. The daily check-ins happen via regular SMS text messages — no app download required. You use the website (myaccountability.coach) to set up your account, create tracks, view your dashboard, and manage settings. Everything else happens through text.

About 5 minutes. Create your account, pick or create your questions, set your start date, and optionally add an accountability partner. Your first text arrives on your chosen start date.

You choose your check-in times when creating a track. Most users set a morning check-in between 7-9am. Times are based on the timezone you selected in your account settings.

Reply with your answers in order, separated by spaces. For Yes/No questions use Y or N. For scale questions use a number (1-10) or letter grade (A-F). For open questions use a word or short phrase. Example reply: "Y N 8 Grateful B"

Yes. Each sprint has its own check-in times, which you can change any time from your dashboard using the ⏰ Times button. Set them at least 2 hours apart — if two sprints share a time, both texts arrive together and neither is easy to answer. Your Recent Check-ins table shows which sprint each answer was recorded against.

Your answers are recorded against the sprint that texted you most recently. Every check-in names its sprint in the first line, so reply to each one as it arrives. If you wait until a second sprint has texted you, your answer goes to that newer sprint instead.

Yes. Click ⏸ Pause on that sprint from your dashboard. Texts stop for that sprint only, and your streak, points, and check-in history are all kept. Resume whenever you're ready.

Your streak resets to zero, but your total points and badges are kept forever. Missing a day doesn't end your sprint — you'll get your next check-in tomorrow. The system may send you an encouragement message if you miss multiple days.

Yes! Go to "My Questions" in your dashboard. Edit any question and save — changes take effect on your next daily text. This is useful when you realize a question isn't quite right or your focus shifts.

You can reply anytime during the day. The system will process your answer and update your streak as long as you respond before midnight in your timezone.

Your partner receives a summary after each check-in showing your completion rate (e.g., "4/5 yes answers, 80%") and your free-response word. They do NOT see the full text of your open-ended answers — just the summary and spirit word.

Yes — they can reply directly to the summary text and their encouragement will be forwarded to you.

Currently one partner per account. If you're on the Coach plan, your coach automatically receives summaries for everyone in their group through the partner dashboard.

No. Your partner just receives text or email summaries. They don't need to sign up, download anything, or log in. They simply see your results and respond.

Yes — all plans include a 14-day free trial. You enter your payment info at signup but aren't charged until Day 15. Cancel anytime during the trial and you won't be charged.

Individual ($29/mo) is for personal use with up to 50 check-ins per month. Coach ($79/mo) adds campaign scheduling, a partner dashboard, intervention alerts, and custom sender branding for up to 200 check-ins. Manager ($149/mo) adds multiple coaches, organization reporting, CSV exports, and priority support for up to 500 check-ins.

An optional upgrade (+$9-29/mo) that adds structured goal tracking — SMART goals, OKRs, project hierarchy, and completion dashboards. It goes beyond daily habits into measurable achievement tracking.

Yes. Cancel through your Stripe billing portal anytime. Your access continues through the end of the current billing period. No refunds for partial months.

Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message. You'll receive one final confirmation and no further texts. Note: since the service is delivered via SMS, opting out pauses your accountability program.

Yes. Your data is stored with row-level security, encrypted in transit, and we never sell your personal information. Payments are processed by Stripe — we never see or store your credit card number. See our Privacy Policy for full details.

No. You only receive messages related to your active accountability tracks — daily check-ins, confirmations, milestone celebrations, and occasional encouragement. We never send marketing texts or share your number.

Yes — Coach and Manager plans let you set a custom sender name in Settings. Your clients will see your brand (e.g., "Kingdom Coaching") instead of "MyAccountability.coach" on their daily texts.

Go to Campaigns in your partner dashboard, click "New Campaign," write your questions, assign members, pick a launch date, and schedule it. The system auto-activates the campaign on launch day and sends daily texts to all members. See the User Guide for step-by-step details.

The partner dashboard shows each member's completion rate, streak, points, and status (checked in, pending, at risk). You see summary data for your entire group plus intervention flags for members who need attention.